Terms of Service

These Terms of Service (“Terms”) govern your use of the services provided by Floral ApS (“Floral,” “we,” “us,” or “our”), a company registered in Denmark (CVR 44598574), with its registered address at Vesterbrogade 29, 1620 Copenhagen V, Denmark.

By accessing or using our website at floral.so, our web application, or our mobile applications for iOS and Android (collectively, the “Services”), you agree to be bound by these Terms. If you do not agree, do not use the Services.

1. Eligibility

You must be at least 16 years old to use the Services. By using the Services, you represent that you meet this requirement. If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

2. Account registration

To access certain features, you must create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate and current information and to notify us promptly of any unauthorized use.

3. Description of the Services

Floral provides AI-powered sales intelligence tools, including meeting preparation briefs, pipeline signals, and deal intelligence. Our mobile applications for iOS and Android include functionality for audio recording and transcription of meetings and conversations. The Services are available via our web application and mobile applications.

4. Audio recording and transcription

Our mobile applications allow you to record and transcribe audio from meetings and conversations. By using this feature, you agree to:

• Obtain all required consents from all participants before recording any conversation, in accordance with applicable laws in your jurisdiction.
• Not record conversations where recording is prohibited by law or where you have not obtained the required consent.
• Take sole responsibility for compliance with all applicable laws regarding the recording of conversations, including but not limited to wiretapping, eavesdropping, and data protection laws.

Floral is not responsible for your failure to obtain required consents or to comply with applicable recording laws. You agree to indemnify Floral against any claims arising from your use of the audio recording feature.

5. Subscriptions and payments

Certain features of the Services require a paid subscription. Subscription fees are billed in advance on a recurring basis (monthly or annually) as selected at the time of purchase. Payment is processed through our third-party payment provider.

• Automatic renewal: Subscriptions automatically renew at the end of each billing period unless you cancel before the renewal date.
• Cancellation: You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. No refunds are provided for partial periods.
• Price changes: We may change subscription prices with at least 30 days' notice. The new price will apply at the next renewal after the notice period.
• Taxes: All fees are exclusive of applicable taxes, which you are responsible for paying.

6. In-app purchases (iOS and Android)

If you purchase a subscription through the Apple App Store or Google Play Store, the purchase is subject to the terms of the respective platform. Payment will be charged to your App Store or Google Play account. Subscriptions auto-renew unless you turn off auto-renewal at least 24 hours before the end of the current period. You can manage and cancel subscriptions in your device's account settings. Any unused portion of a free trial will be forfeited when you purchase a subscription.

7. Acceptable use

You agree not to use the Services to:

• Violate any applicable law or regulation.
• Infringe on the rights of others, including intellectual property and privacy rights.
• Upload or transmit malicious software, viruses, or harmful code.
• Attempt to gain unauthorized access to the Services or any related systems.
• Interfere with or disrupt the integrity or performance of the Services.
• Use the Services for any purpose that is unlawful, harmful, or fraudulent.
• Use the audio recording feature without proper consent or in violation of applicable laws.
• Reverse engineer, decompile, or disassemble any part of the Services.
• Use the Services to build a competing product or service, or to benchmark the Services without our prior written consent.
• Share your account credentials with third parties or allow others to access your account.

We reserve the right to suspend or terminate your account if we reasonably believe you have violated these Terms.

8. Intellectual property

The Services, including all software, content, designs, trademarks, and documentation, are owned by Floral or our licensors and are protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable, revocable license to use the Services in accordance with these Terms.

You retain ownership of the content you upload or create through the Services, including audio recordings and transcriptions. You grant Floral a limited license to process this content solely for the purpose of providing the Services.

9. Data protection

We process your personal data in accordance with our Privacy Policy and applicable data protection laws, including the GDPR. By using the Services, you acknowledge that you have read and understood our Privacy Policy.

If you wish to delete your account and all associated data, you may contact us at [email protected].

10. Third-party services

The Services may integrate with or link to third-party services (e.g., CRM systems, calendar services). Your use of third-party services is subject to their own terms and privacy policies. We are not responsible for the content, functionality, or practices of third-party services.

11. Availability and modifications

We strive to keep the Services available and functional but do not guarantee uninterrupted or error-free operation. We may modify, suspend, or discontinue features of the Services at any time. For material changes that adversely affect your use, we will provide reasonable notice.

12. Disclaimer of warranties

The Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, error-free, or secure.

AI-generated content, including transcriptions and meeting briefs, may contain errors or inaccuracies. You should not rely on AI-generated content as the sole basis for business decisions.

13. Limitation of liability

To the maximum extent permitted by applicable law, Floral and its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or business opportunities arising from or related to your use of the Services.

Our total aggregate liability for all claims arising from or related to the Services shall not exceed the amount you paid to Floral in the 12 months preceding the claim. Nothing in these Terms excludes or limits liability that cannot be excluded under applicable law, including liability for fraud or willful misconduct.

14. Indemnification

You agree to indemnify and hold Floral harmless from any claims, damages, losses, and expenses (including reasonable legal fees) arising from your use of the Services, your violation of these Terms, or your violation of any rights of a third party, including any claims related to audio recordings you make through the Services.

15. Termination

You may stop using the Services and close your account at any time. We may suspend or terminate your access to the Services at any time for violation of these Terms or for any other reason with reasonable notice, except in cases of serious violation where immediate termination is warranted.

Upon termination, your right to use the Services ceases immediately. Sections that by their nature should survive termination will survive, including intellectual property, limitation of liability, indemnification, and governing law.

16. Changes to these Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated “Last updated” date. For material changes, we will notify you via email or through the Services at least 30 days before the changes take effect. Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of Denmark, without regard to conflict of law principles. Any disputes arising from or related to these Terms or the Services shall be resolved by the courts of Copenhagen, Denmark.

If you are a consumer in the EU, you may also use the European Commission's Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

18. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

19. Entire agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and Floral regarding the Services.

20. Contact us

If you have questions about these Terms, contact us at:

Floral ApS
Vesterbrogade 29
1620 Copenhagen V, Denmark
Email: [email protected]